CRM

Clarify customer relationship management system implementation for multiple international sites of Clarent, Inc.

ERP

Business systems analysis and business process reengineering of corporate finance systems at Sun Microsystems.

B2C, B2B

Complete application code rewrite and implementation in all North American division stores of the Safeway Supermarket loyalty club card solution for International Computers Ltd., with a software development team of 25.

ERP

Design through implementation of a world-wide revenue and standard cost reporting application for Sun Microsystems with a software development team of 5.

CRM, ERP

Management of 11 staff support services project managers and the programming and support of 15 enterprise wide applications in the customer service division of Sun Microsystems.

ERP, Y2K

Worldwide Y2K test of all 61 enterprise resource planning and tertiary systems for Sun Microsystems.

VOIP, MFG/CPE

Product management of voice over IP telephony gateways and customer premises equipment in the marketing department of Clarent, Inc.

EAI

Implemented Chain Link Apps* Integrity application code workflow and RCS source code control systems as release manager for the conversion of MFG/PRO to Oracle 11i in a web based and outsourced system architecture designed for business to business (B2B) e-commerce.

PMO

Implementation of standardized processes and procedures, forms, templates, documentation and summary reporting for creation of project management offices.

Web, DBA, SA

Administration of corporate web portal servers. System architect and developer of a forms based, value added reseller and distributor website for restricted access to product information with automatic usage reports generated. Development of a content publishing application used by marketing for publishing corporate internet and intranet web site content.

Database design, schema and entity relationship design, performance tuning and troubleshooting of databases and data warehouses. Installation, maintainance, and upgrade of Oracle and Sybase SQL servers, including replicated database configurations for CPU chip design plans, telephone credit account information, satellite weather data, human resources data and factory assembly line systems. Coded menu-driven installation and supporting utility programs.

Site, application, data integrity, security and system administration related responsibilities for thousands of users across LAN/WAN networks. Management of data center moves of users data, systems and infrastructure.